Knife For Life©™ Lifetime Warranty

Knife For Life©™ Lifetime Warranty

 

Your Helly Tec knife is warranted to the original purchaser only. Any knife returned for warranty consideration must have an assigned return authorization (r/a) number. Please contact us for this number before sending your knife. Helly Tec will request information as to what the knife is doing prior to issuing a return authorization (r/a) number. You will be required to provide the warranty card with the knife during warranty claims. Shipping of the knife to Helly Tec is the responsibility of the customer. Helly Tec products are warranted against defects in workmanship and material. Helly Tec will not ship replacement internals or parts to customers to attempt to repair knives on their own. Helly Tec will not warranty or replace missing parts from knives. Helly Tec will not warranty products due to loss, damage caused by abuse, neglect, misuse, accident, improper blade sharpening, normal wear and tear including paint loss, fading, discoloration, or chips, blade finish wear, loss, or fading, blade sharpness or edge retention, introduction of foreign substances, introduction of foreign liquids, or disassembly. Do not use your knife as a pry bar, screwdriver, chisel, or punch. Do not throw your knife; it was not designed for those purposes. Helly Tec will not warranty blades or handles that are twisted, bent, chipped, gouged, warped, or have had finishes removed. Use of Helly Tec knives for any purpose other than cutting is considered abuse and will void the warranty. Helly Tec will assume no liability for knives that have been previously disassembled and/or re-assembled by the customer. Helly Tec will assume no liability for lost or damaged shipments to or from Helly Tec for warranty work. Please be aware these knives use a dry fire system which does NOT require any oil/lube, and adding any type of liquid, lube, or any other foreign substance to the knife will affect performance of the knife and void the warranty. Knives returned with any type of lube inside the case of the knife will be automatically returned as is. Your Helly Tec knife is a dry fire system.

 

A return address including name and a proper USPS address must be included INSIDE the package with your knife.  Knives sent in for warranty repair without a return address inside the package have a chance of not being returned because we will not know who it came from.  Return addresses may not be switched once you send the knife to us.  If you plan on moving, going on vacation, or any such situation where you will be switching your address you need to use your updated address.  Helly Tec is not responsible for forwarding your knife to you multiple times. This warranty only covers automatic knives and does not cover Diablo folders, pen knives, credit card knives, flashlights, or clothing. IT IS YOUR RESPONSIBILITY TO PUT THE PROPER ADDRESS IN THE PACKAGE. 

 

Warranty repair time is 3-4 WEEKS ON AVERAGE.

 

If you have not received your knife back after 4 weeks please contact us at that point.